Refund Policy
We have a 14-day return and exchange policy on regular-priced merchandise, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at orders@cathyallan.ca. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at orders@cathyallan.ca or by calling us at (705) 878-0483.
Sale & Non-Returnable Items
- Sale items discounted up to and including 50% off are returnable for store credit only. Customers are responsible for all return shipping fees on sale items.
- We recommend that you use trackable shipping or add shipping insurance, as we are not responsible for lost parcels returned to us.
- Sale items discounted more than 50% off and Last Chance sale items are final sale—no returns or exchanges.
- Gift cards, formalwear, evening bags, jewellery, and hats are final sale and cannot be returned or exchanged.
For more information about returns & exchanges, click here.