We have a 14-day return & exchange policy on regular priced merchandise, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com. You can also give us a call at (705) 878-0483.
Sale & Non-returnable Items
Sale items up to and including 50% off are returnable for store credit only. Customers are responsible for all return shipping fees on sale items.
Sale items more than 50% off and Last Chance sale items are final sale. No returns or exchanges.
Unfortunately, we cannot accept returns on gift cards, formalwear, evening bags, jewellery & hats.
The fastest way to ensure you get what you want is to make a separate purchase for the new item. Then initiate the return for the item you have to send back to us.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on our return policy. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.