Return Policy

 

Refund Policy

We have a 14-day return and exchange policy on regular-priced merchandise, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at orders@cathyallan.ca. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at orders@cathyallan.ca or by calling us at (705) 878-0483.

Sale & Non-Returnable Items

  • Sale items discounted up to and including 50% off are returnable for store credit only. Customers are responsible for all return shipping fees on sale items.

  • We recommend that you use trackable shipping or add shipping insurance, as we are not responsible for lost parcels returned to us.

  • Sale items discounted more than 50% off and Last Chance sale items are final sale—no returns or exchanges.

  • Gift cards, formalwear, evening bags, jewellery, and hats are final sale and cannot be returned or exchanged.

Return Shipping for U.S. & International Orders

For all U.S. and international orders, return shipping fees as well as any additional taxes, tariffs, or duties (if applicable) are the responsibility of the customer. Any unauthorized costs will be deducted from the refund amount.

Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for the new item, and then initiate a return for the item you are sending back.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right as quickly as possible.

Refunds

We will notify you once we’ve received and inspected your return, and confirm whether your refund has been approved based on our return policy.
If approved, your refund will be processed automatically to your original payment method.
Please note it may take some time for your bank or credit card company to process and post the refund.